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How to Fix Unsupported Archive Extract Error in cPanel?

Steps to Resolve Archive Extraction Issues in cPanel

Section titled “Steps to Resolve Archive Extraction Issues in cPanel”

If you encounter the error message “the file manager does not support extracting this type of archive” while trying to extract an archive in cPanel’s File Manager, it generally means the archive format is not supported. Here are several ways to resolve this issue:

1. Verify Supported Archive Formats:

Section titled “1. Verify Supported Archive Formats:”
  • Supported Formats: Typically, cPanel’s File Manager supports ZIP, TAR, GZIP (TAR.GZ), and BZIP2 (TAR.BZ2) archives. Ensure your archive is in one of these formats.

2. Convert the Archive to a Supported Format:

Section titled “2. Convert the Archive to a Supported Format:”
  • Recompress the Archive:
    • If your archive is in an unsupported format (e.g., RAR, 7Z), use an archive tool like WinRAR, 7-Zip, or any similar software on your local machine to convert it to a supported format like ZIP.
    • Once converted, upload the new archive file and attempt to extract it again.

3. Extract Locally and Re-upload:

Section titled “3. Extract Locally and Re-upload:”
  • Extract on Local Machine:
    • Extract the contents of the archive on your local machine using an appropriate archive tool.
  • Compress to ZIP:
    • After extracting the files, compress them into a ZIP file.
  • Upload and Extract:
    • Upload the new ZIP file to your cPanel File Manager.
    • Attempt to extract the ZIP file in File Manager.

4. Use FTP for Unsupported Archives:

Section titled “4. Use FTP for Unsupported Archives:”
  • FTP Client:
    • If the archive is very large or you continue to face issues, use an FTP client like FileZilla to upload the extracted files directly.
  • FTP Steps:
    • Connect to your server using your FTP credentials.
    • Navigate to the desired directory and upload the extracted files.

5. Check for Corruption:

Section titled “5. Check for Corruption:”
  • Ensure Archive Integrity:
    • Verify that the archive file is not corrupted. Try extracting it on your local machine to ensure it works properly. If it fails locally, recreate the archive and try again.

6. Use Command Line (Advanced Users):

Section titled “6. Use Command Line (Advanced Users):”
  • SSH Access:
    • If you have SSH access to your server, you can use command-line tools to extract unsupported archive formats.
  • Commands:
    • Connect to your server via SSH.
    • Navigate to the directory where your archive is located.
    • Use the appropriate command to extract the archive. For example:
      • For RAR files: unrar x filename.rar
      • For 7Z files: 7z x filename.7z
    • Ensure the necessary tools (unrar, p7zip) are installed on the server. If not, you may need to install them or contact your hosting provider for assistance.

Detailed Steps for Each Solution:

Section titled “Detailed Steps for Each Solution:”

1. Convert the Archive to ZIP Format:

Section titled “1. Convert the Archive to ZIP Format:”

  • Using WinRAR:

    • Open WinRAR and navigate to the location of your unsupported archive.
    • Select the archive and click on “Extract To.”
    • Choose a destination folder and extract the files.
    • Once extracted, select the extracted files/folders, right-click, and choose “Add to archive.”
    • Select “ZIP” as the archive format and click “OK.”

  • Using 7-Zip:

    • Open 7-Zip and navigate to the location of your unsupported archive.
    • Select the archive and click “Extract.”
    • Choose a destination folder and extract the files.
    • Once extracted, select the extracted files/folders, right-click, and choose “Add to archive.”
    • Select “ZIP” as the archive format and click “OK.”

2. Use FTP for Uploading Extracted Files:

Section titled “2. Use FTP for Uploading Extracted Files:”
  • FileZilla Setup:
    • Open FileZilla and enter your FTP credentials (host, username, password, port).
    • Connect to your server.
    • On the local site pane, navigate to the extracted files on your computer.
    • On the remote site pane, navigate to the directory where you want to upload the files.
    • Drag and drop the extracted files from the local site pane to the remote site pane.

3. Extract via SSH (if applicable):

Section titled “3. Extract via SSH (if applicable):”
  • Connect via SSH:
    • Open your SSH client (e.g., PuTTY) and enter your server’s IP address and SSH port.
    • Enter your SSH username and password to log in.
  • Extracting Archive:
    • Navigate to the directory containing your archive file using the cd command.
    • Use the appropriate command to extract the archive (e.g., unrar x filename.rar).

By following these steps, you should be able to resolve the issue with extracting unsupported archive formats in cPanel’s File Manager.